Data Collection: what, how and what for we are processing data?

Personal data may be obtained:

Directly through account registration, gameplay, and customer support interactions.
Automatically via cookies, tracking technologies, and website usage monitoring.
From Third Parties including financial institutions, regulators, and fraud prevention Agencies.

We may collect and process the following categories of personal data:

Account Registration Data: Full name, date of birth, identification documentation, residential address, email, and contact details.
Financial & Transactional Data: Bank details, payment card information, deposits, withdrawals, winnings, and other gaming-related transactions.
Gaming Data: Gameplay activity, wager details, win/loss history, and game preferences.
Technical Data: IP address, geolocation, device data, etc.
Identity Verification Data: Official identification documents for Know Your Customer (KYC) and anti-money laundering (AML) compliance.
Other information needed to deliver gaming experience.

We process personal data for the following purposes:

Account Administration: Establishing and maintaining user accounts.
Financial Transactions: Securely processing deposits, withdrawals, and payouts.
Gaming Services: Facilitating fair and responsible gaming.
Legal & Regulatory Compliance: Meeting obligations under AML laws and gambling regulations.
Marketing Communications: Sending promotional offers, subject to user consent.
Fraud Detection & Prevention: Ensuring platform security and integrity
User Experience Enhancement: Optimizing website and service performance.

Processing is carried out under the following legal grounds:

Contractual necessity – Essential for fulfilling service agreements.
Legal obligation – Required under gambling and AML laws, other regulatory requirements we should comply with.
Legitimate interest – To ensure platform security, prevent fraudulent activities, enhance user experience, conduct business analytics etc.
Consent – Obtained for marketing and optional services.

We do not process your data longer than it is needed for the purposes outlined above.

We retain personal data only for as long as necessary for legal, regulatory, and business purposes. Financial and transactional data will be retained for a minimum of five years as required by AML regulations.

Security measures we take:

Appropriate security measures, including encryption and restricted access, are implemented to protect your data. In case of a data breach, affected individuals and regulatory authorities will be notified as required by law.